Return & Refund Policy

INIA’s 90-Day Money-Back Guarantee

At INIA, ensuring our customers' complete satisfaction with their purchase of our home-use beauty devices is paramount. If you are not satisfied with your product or the results within 90 days of your purchase from our official website, you are eligible to return the product for a full refund.
To ensure a proper application of the return policy, we recommend using the product for at least one month before initiating a return, as per the advised usage state, to observe its effectiveness. Most users should notice a significant reduction in hair growth after about a month of consistent use. Please be aware that individual results may vary due to different skin and hair types.

Requirements for Return

  • Return Initiation: To request a return and refund, please provide the necessary information about the return.
  • Products must be returned with all original packaging and accessories, and without any damage. If there are any special circumstances such as accidental damage to the product, please communicate with our customer service team in advance.
  • Return Deadline: The return must be requested within 90 days from the date of purchase.
  • Pre-Approval: Returns require prior approval. Items sent back without prior approval may not be accepted, and you may be responsible for any associated shipping costs.


Non-Acceptable Return Conditions:

  • Any product not purchased from INIA's official website. For INIA products purchased through other channels, customer service can be contacted at the original point of sale to handle after-sales service.
  • Any product missing parts or with damaged packaging.
  • Items with physical damage or clear signs of use.
  • Any product that is stained or has foreign odors.
  • Orders returned beyond the 90-day return period.


    100% Full Refund Criteria:

    • Products that are faulty or damaged upon arrival.
    • Products that arrive in the incorrect model or color.
    • Orders cancelled prior to shipment.


    Imposed Fees for Returns

    INIA does not charge any additional fees for returns. However, the shipping costs for returning items must be covered by the customer. Typically, these costs vary depending on your region and the shipping carrier used. Economic shipping usually ranges from $6 to $8.

    The Return Process:

    • Contact Us: Fill out the return form or contact us via email for approval.
    • Shipping Label: Upon approval, we provide a return shipping label or information that is needed.
    • Send the Package: Return the package as instructed.
    • Notification of Receipt: We will process the return within 1-3 business days upon receipt.
    • Refund Issuance: Refunds are issued to the original payment method within 10-15 business days, depending on your bank’s processing time.