Our support team is always here to help but you might find some quick answers to your question right here.



IPL stands for Intense Pulsed Light, which is a popular technology used for hair removal and various skin treatments. It works similarly to laser hair removal, only it’s way easier and safe to do at home.

*IPL hair removal is generally considered safe and can be used on various body areas, including the face, legs, underarms, and bikini line.

Is INIA IPL hair removal safe? Can it cause cancer?

IPL is a popular, well-researched option for safe and effective long-term hair removal.

Our hair removal does not cause cancer or other long-term complications caused by UV exposure. All UV rays are filtered to protect your skin. 

How often do I need to use it?

We recommend using the handset three times a week for the first month to achieve the best results. After that, you can use it once every two weeks or once a month for touch-ups as needed.

Additionally, we suggest making adjustments based on your hair growth. If you notice thicker hair or stubborn areas, you can increase the gear level and frequency of usage. However, it's important to monitor your skin's reaction and adjust accordingly to avoid any discomfort or adverse effects.

Who/which areas should not use the device?

The following individuals or areas are not advised to use it:

1. Those who are pregnant or breastfeeding.

2. Areas with skin diseases such as folliculitis, closed hair follicles, photosensitivity, etc.

3. Areas with uneven skin color, such as scars, tattoos, acne marks, birthmarks, moles, pigmentation, stretch marks, etc.

4. Areas for hair removal with any abnormal conditions such as infection, eczema, burns, inflammation, abrasions, sunburn, swelling, wounds or lesions, varicose veins, dilated blood vessels, etc.

For details about other specific body types and body parts, please refer to the manual or contact customer service for consultation.

Why should the flash window be tightly pressed against the skin during use?

The effectiveness of hair removal is closely related to the energy level. Pressing the flash window firmly against the skin ensures that the hair follicles are closer to the source of the high-energy light, enhancing the hair removal effect.

Is the hair removal device waterproof?

It is completely not waterproof and is forbidden to be used during bathing or showering.

What care work needs to be done after hair removal?

Avoid contact with water for 6 hours. If the skin feels hot and dry, you can appropriately apply moisturizing products for relief. Avoid sun exposure and do a good job of sun protection within 24 hours.


What should I do if I am unsure whether a product issue falls under the warranty or replacement policy?

You can contact us at any time to clarify your concerns through the following options: Chat with us on our official website, email us at the provided official email address, reach out via our official WhatsApp number, or use any customer service portals provided by our sales channels.

How to unlock the extra 1-year extension?

During the warranty period of 1 year, in the event of any seller-related issues, we provide a complimentary product exchange service. For issues unrelated to the seller, we offer paid repair or exchange options to ensure customer satisfaction.

*Note: To further enhance your confidence in our products, we offer the opportunity to extend the warranty by an additional 1 year. Simply register on our website after receiving the product to take advantage of this exclusive benefit.

Can't find what you're looking for?

You can message us through the online chat on our website or send us messages through the contact us function. Alternatively, you can email us at service@theinia.com, or contact our customer service through other channels where you purchased our products. We're here to help and will get back to you as soon as possible.